Jack Powell Chrysler Jeep® Dodge RAM Earns Customer First Award from FCA US LLC

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At Jack Powell Chrysler Dodge Jeep Ram we couldn’t be more proud to announce that our car dealership in Escondido, CA has earned the Customer First Award from FCA US LLC. The Customer First Award is given to FCA US dealerships that are recognized as being leaders in customer sales and service experience.

FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to improve customer satisfaction with Chrysler, Jeep, Dodge, RAM and FIAT dealerships in the United States with a specific focus on the sales and service experience, employee training and facility conditions. In order to earn a Customer First Award for Excellence, dealerships must achieve stringent goals in five core “pillars”. They include:

  1. Facility Certification – Facility provides a clean, comfortable environment for customers
  2. Performance Measures – Dealership has achieved highest levels of customer-oriented sales and service goals
  3. Training Certification – Employees have received the highest level of required FCA-certified training
  4. Employee Surveys – Completed to promote the voice of your employees and a customer-driven culture
  5. Process Validation – Certified sales and service processes that support excellence in customer handling

“Our dealers are striving to not just improve the customer experience in their facilities, but to become the industry leaders in customer satisfaction on both the sales and service sides of the business,” said Al Gardner, Head of Dealer Network Development, FCA—North America. “We now have triple the amount of winning dealerships that may proudly market themselves as Customer First Award for Excellence achievers. Consumers will know that the are in a Customer First dealership from the logos, but more importantly, they will experience the evolution of these elite stores.”

At Jack Powell Chrysler Dodge Jeep Ram our customers are our number one priority and we strive every day to provide an expert, seamless, and enjoyable car buying experience. Our professional staff considers customer satisfaction their top priority and works with each individual customer to understand their needs and answer all of their car related questions. From buying a new car like the 2017 Jeep Grand Cherokee, to service needs, to custom parts, we have you covered. We have served the Poway, CA and surrounding area for years, and look forward to welcoming you to our Customer First Dodge dealership.

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