I made an appointment on our 3-month-old Jeep Grand Cherokee Summit Reserve for a safety recall. The service advisor, Eileen Salazar, was rude and condescending. She asked for my zip code and then told me there was another Jeep dealership I could use in my zip code. I told her I bought the vehicle at Jack Powell and thought I would try using Jack Powell's service department. She asked for the milage on my vehicle (1,300 Miles) and then asked if I wanted to have it serviced while it was in for the rearview camera safety recall. After thinking about ...
Matthew and his team are super busy. Don't bother scheduling any appointments because they are too busy. Appointment requested since Monday, I walk in today and the soonest appointments is not until March 11th and I would have to leave the car there for 2-3 days to see what's Wong with it.
Bought a jeep at the end of August and after 2 1/2 months we still have not received the registration. My husband has called and left several messages but no one will return his call. No one will answer the phone to the department that is supposed to handle the registration. He called other departments hoping for help, but no one is interested in helping.
WATCH OUT FOR JAIME THE FINANCE GUY!!!!, I was really impressed with the way the sales and the management operated, and I thought Jaime was a good guy, but come to find out He lied to me about maintenance to sell me his package. You receive. 2 complimentary oil changes tire rotations. But he told me you did not and proceeded to convince me that he was giving me a good deal on 3 oil changes in the amount of eight hundred and eighty dollars. (I know how dumb am I) When I called to get the money back because I put ...
If I could give the service department manager ZERO STARS I would. The service manager informed me more than 6 months ago that the part I need to make my 2023 Jeep (Willys) function as a EVC as sold/leased to me is not currently manufactured. I tried to contact the manager around March 2024 to get an update, but got no reply. In March I contacted Stellantis the maker of Jeeps and informed them that I am driving a lemon and they put in an expedited ticket for me, but it requires me to get my car re-diagnosed at the dealership. Today, ...
I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and ...
I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and ...
My brother recently purchased a vehicle from them and was we drove 6 hours there to make the sale and purchase the car to bring back to Arizona. Upon working this deal we were assured multiple times by multiple people the necessary paperwork to register it in AZ which was not at all the case whatsoever. Once returning to Arizona with the vehicle the process to register the car has been headache due to a piece of motor vehicle department paperwork needed to transfer title state to state. Many many many attempts to resolve this issue were left unsuccessful we called ...
Matt is a great service manager who is always very professional as well as hard working. Amr is extremely knowledgeable and helpful. For 20 years, I have had all my services performed at Jack Powell. Thank you all!
Horrible dealership, watch out for Store Manager Michael McGrath, and saleswomen “Abbi” Abigail Astudillo, they will try to con you any way they can. On 1/4/24 we Purchased a 2019 certified pre owned dodge caravan with 60k miles, and it had a bad transmission. Currently it is relisted on their used car listings, and they did not do any repairs. vin:2C4RDGEGXKR565200. Please see my yelp review it goes into much more detail on our whole experience, but won’t fit here.
Purchased a new Ram truck from Jack Powell and wanted to get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mopar for the extended warranty’s. I was told the best deal I could get for a 7/120000 was $5995.00, so , I purchased it. The next month I received multiple offers for Mopar Max Care warranty’s, did my research ( which I neglected in the first place) and found, from a certified Chrysler warranty dealer a Max Care 7/ 120000 warranty for $2650.00. Canceled the warranty that Jack ...
These guys are real scam artists from the sales to finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different bank other than mine and lie to my face about it, after I made it clear to them many times that I want to go through my own bank and they charged the car I purchased from them nearly $5000 more than what we agreed and negotiated for with forged agreement . They managed to charge the vehicle that I bought for 52k before tax to 65...
They made the car buying experience a pleasant one. The receptionist was polite and accommodating. Our salesperson, Abby Astudillo, was wonderful and very professional. Obviously when buying a car, both parties go back and forth with offers and counteroffers. For my wife and I, this process went smoothly. Abby did her best to meet our offer and, ultimately, we were very satisfied. My wife is on her 4th Jeep from Jack Powell and persuaded me to trade in my old Ford for a new Jeep Renegade. I couldn’t be happier. It’s a fabulous car with so much roominess ...
I was treated like a real person, all my questions were answered, the dream of having a car that I deserve and really need could actually come true and I thank you
I purchased a 2022 Ram 5500 motorhome which experienced a recall for an intake air grid relay. I have called the service department 5 times and connected three times and was promised a return call. I spoke to an online rep who also promise a return call from the service department. Terrible service.
Chrysler and Jack Powell are simply terrible. We dropped off our 2020 Grand Cherokee almost two months ago, which we purchased at Jack Powell, brand new!! The car is full of issues, with multiple recalls, and electronics, air conditioning not working. We bought a new Jeep thinking it was a durable car, but completely wrong, it's garbage. More important we service our car at a "DEALER" because it's expected they would provide the best service, once again totally wrong. Jack Powell blames Chrysler for the 2 month-delay on approving warranty issues, Chrysler said they approved everything and don'...
Very disappointing experience. Sales guy was nice enough, but did not know the car well. He asked for a 10 rating before he even went over the car details. The finance manager was in a huge hurry, even though they only sold 3 cars that day. The manager was invisible to me as a client, except walking around flexing his muscles and making things more difficult as they insisted on a $5000 mark up, plus a extremely low trade in offer. At the end of the day, its really about getting the car you want at a fair price, so the dealership really ...
Bought a mustang here yesterday. Probably the best car buying experience I’ve ever had. I want to mention Kevin Camacho, my sales rep. I gave him such a hard time getting the financing terms worked out, and he did absolutely everything he could to make sure I got the deal I wanted.
Im a Nurse, and I had been saving up for seven years to have a down payment for a new truck. I had my first truck, a Toyota when I was 23, loved it. So, I was excited when I finally had enough money to get another truck, imagine my shock when the truck at the dealership for the base line trim was 30k over MSRP. But, I figured hey, I still want a truck so decided to do business with these guys. I selected an eco-diesel as it is more enviromentally friendly than a hybrid or electric, and the power/...
I called the service dept to make an appointment for my jeep and they were booked a month out. Come my appointment i take it in and they stated they needed to keep it 3 to 4 days. 3 to 4 days go by and still have not touched it. I cannot be without a car that long.
I brought my 2014 Ram 3500 in for service on Tuesday, 19 July for an Engine Light code and the inability to get a smog certificate for my registration renewal. The Customer Service in your Service Department was less than satisfactory in communicating the status of my vehicle. In addition, the maintenance progress was also less than satisfactory. With my multiple phone calls and multiple messages left since I dropped off my vehicle, I got two return calls back, UNSAT! It started from the moment I dropped off my truck with Matt, the service desk individual, who told me the service mechanic who ...
Worst service department in San Diego county. Service manager is a tyrant. Waited 30 minutes before they told me 100.00 for an oil change and to make an appointment and come back another day, even though they had no other oil changes today. That was very upsetting, so I told them social media is coming, they then told me to leave and refused to do the v51 recall on my vehicle.
I bought a 2021 Grand Cherokee Jeep in Nov 2021. There was an issue with the window we had to wait for a part it finally came in it was installed and it did not solve the issue, needless to say my car has been at the service center for almost 3 weeks and no one can figure out what the issue is. Now we are being told it will be another week. We paid our car payment for April on a new car that I don't even have and I may have to make my May payment for a car that ...
Bought a 2022 ram 2500 with help from Jeremy. Great buying experience. Jeremy was knowledgeable and not at all pushy.
Efficient accommodating salesman JC Coronado, as well as other staff members. No pressure and vehicle was immediately available to test drive when I arrived.
DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all with the Service Dept, except for Omar Olvera. In this day and age, his addressing of women (my wife) as, quote "MY DEAR", is uncalled for and offensive to both my wife and myself. Fortunately, I was able to withhold my anger and just handle this in a civilized manner. Omar, you are in a professional environment and was not given any right or permission to address my wife in any manner but as a client/customer not one of your DEARS. This is not OK! This is sexual ...
CHARGED FOR REPAIRS NOT DONE! I’d purchased my 2011 RAM 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier service visit (different shop). No communication about my vehicle until I called - got a reply at 7:30pm!! Repair not done. Then several days go by and only a text quote for repairs - no paperwork or Mechanic’s report as to Diagnostic Report. The Service Advisor kept pushing an agenda and finally seemed to concede to do the work ...
They're committing auto fraud via false advertising. They advertised a vehicle for $20,900. I jumped through a number of hoops to have the vehicle inspected by an independent mechanic. I then went to excuse the sale and write them the funds and they tried to sneak in $2400 in “accessories (see small print below signature line). I escalated this to the sales manager and finally the owners of the dealership. They stated they cannot remove the accessory charges and promptly took down the ad to hide the false advertising. I’m filing a complaint with the FTC as well.
Respectful and professional. Had no issues at all with this dealership. Received an excellent price on a used car and an excellent price on my trade-in.
After my catalytic converter got stolen from my old '99 Honda CRV, I was pushed into having to find a new car (which was not a purchase I had planned for anytime soon). I spent 4 months looking at cars, talking to dealers, and getting close, but never finding the right deal for me. Finally, I found my dream car (a 2021 Jeep Renegade Latitude in Bikini Metallic Teal with the Sun & Sound package) at Jack Powell in Escondido and thanks to their hard work and great attitude, I was able to get the car that I wanted for a price I ...
Embarking on an adventure? Make Jack Powell Chrysler Dodge Jeep Ram your first stop. As your trusted Jeep dealership near Carlsbad and Vista, we offer a wide range of Jeep models that are ready to conquer any terrain. As a premier RAM dealership in the San Marcos area, we understand that our customers have unique needs. Whether you’re looking for power, comfort, or versatility, we have the perfect RAM vehicle for you.
When it comes to choosing a Jeep dealership in San Diego, it’s not just about the cars; it’s also about the experience. At Jack Powell Chrysler Dodge Jeep Ram, we are dedicated to providing our customers with top-notch service and a memorable car-buying experience. From our helpful staff to our knowledgeable finance team, to the certified technicians in our service center who will keep your car on the go for years to come, Jack Powell Chrysler Dodge Jeep Ram has everything you need for the life of your Jeep in Escondido. Not only that, we’ll be here when you’re ready to trade in your vehicle and start with a new Jeep in San Diego!
Ready to find your dream vehicle? Visit our RAM dealership in Escondido today or explore our new and used car inventories online, along with our new and used vehicle specials. Let our team of experts guide you through our selection of vehicles and help you make the best choice. With Jack Powell Chrysler Dodge Jeep Ram your journey to finding the perfect car is just a click away. Make the choice today and experience the adventure and quality that come with owning a Jeep or RAM. Your adventure awaits at Jack Powell Chrysler Dodge Jeep Ram. Choose the best, choose Jack Powell Chrysler Dodge Jeep Ram. Contact us today and let us help you make your dream of owning a Jeep or RAM vehicle a reality.
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760-658-6800
Call Now1625 Auto Park Way • Escondido, San Diego, CA 92029
Get DirectionsOpen Today! Sales: 9:30am-7pm
Open Today! Service: 7:30am-5:30pm
