I made an appointment on our 3-month-old Jeep Grand Cherokee Summit Reserve for a safety recall. The service advisor, Eileen Salazar, was rude and condescending. She asked for my zip code and then told me there was another Jeep dealership I could use in my zip code. I told her I bought the vehicle at Jack Powell and thought I would try using Jack Powell's service department. She asked for the milage on my vehicle (1,300 Miles) and then asked if I wanted to have it serviced while it was in for the rearview camera safety recall. After thinking about ... Read More

Full review text opened.

DealerRater - Jan 29, 2025

I made an appointment on our 3-month-old Jeep Grand Cherokee Summit Reserve for a safety recall. The service advisor, Eileen Salazar, was rude and condescending. She asked for my zip code and then told me there was another Jeep dealership I could use in my zip code. I told her I bought the vehicle at Jack Powell and thought I would try using Jack Powell's service department. She asked for the milage on my vehicle (1,300 Miles) and then asked if I wanted to have it serviced while it was in for the rearview camera safety recall. After thinking about it, I decided to choose another dealership's service department. Hopefully I get treated better there.

Read More

Matthew and his team are super busy. Don't bother scheduling any appointments because they are too busy. Appointment requested since Monday, I walk in today and the soonest appointments is not until March 11th and I would have to leave the car there for 2-3 days to see what's Wong with it.

Read More

Bought a jeep at the end of August and after 2 1/2 months we still have not received the registration. My husband has called and left several messages but no one will return his call. No one will answer the phone to the department that is supposed to handle the registration. He called other departments hoping for help, but no one is interested in helping.

Read More

WATCH OUT FOR JAIME THE FINANCE GUY!!!!, I was really impressed with the way the sales and the management operated, and I thought Jaime was a good guy, but come to find out He lied to me about maintenance to sell me his package. You receive. 2 complimentary oil changes tire rotations. But he told me you did not and proceeded to convince me that he was giving me a good deal on 3 oil changes in the amount of eight hundred and eighty dollars. (I know how dumb am I) When I called to get the money back because I put ... Read More

Full review text opened.

DealerRater - Sep 5, 2024

WATCH OUT FOR JAIME THE FINANCE GUY!!!!, I was really impressed with the way the sales and the management operated, and I thought Jaime was a good guy, but come to find out He lied to me about maintenance to sell me his package. You receive. 2 complimentary oil changes tire rotations. But he told me you did not and proceeded to convince me that he was giving me a good deal on 3 oil changes in the amount of eight hundred and eighty dollars. (I know how dumb am I) When I called to get the money back because I put it on my credit card, He told me now the money was in the deal and that they couldn't refund the Money! I hope You don't have the same issue, I would never give these guys my business.

Read More

If I could give the service department manager ZERO STARS I would. The service manager informed me more than 6 months ago that the part I need to make my 2023 Jeep (Willys) function as a EVC as sold/leased to me is not currently manufactured. I tried to contact the manager around March 2024 to get an update, but got no reply. In March I contacted Stellantis the maker of Jeeps and informed them that I am driving a lemon and they put in an expedited ticket for me, but it requires me to get my car re-diagnosed at the dealership. Today, ... Read More

Full review text opened.

DealerRater - Jun 26, 2024

If I could give the service department manager ZERO STARS I would. The service manager informed me more than 6 months ago that the part I need to make my 2023 Jeep (Willys) function as a EVC as sold/leased to me is not currently manufactured. I tried to contact the manager around March 2024 to get an update, but got no reply. In March I contacted Stellantis the maker of Jeeps and informed them that I am driving a lemon and they put in an expedited ticket for me, but it requires me to get my car re-diagnosed at the dealership. Today, was supposed to be my appointment for that diagnosis. When I asked the service manager why he did not tell me in December that I could contact Stellantis to get an expedited ticket he informed that it’s not Chrysler policy. When I asked why, as a human to another human, he didn’t have the decency to inform he said that they were working with the engineers……………….6 months later!!!! Avoid this service department if you need big repairs. Also, this is my second major issue with this service department. Luckily my drive shaft in my old 2016 wrangler didn’t come up through the floor. I had to force them to actually look at my drive shaft, because they didn’t think the roller coaster sound my car (2016 wrangler) was making when my car was moving could possibly be the drive shaft. Steer clear.

Read More

I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and ... Read More

Full review text opened.

DealerRater - Apr 28, 2024

I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and they Messed it up. They didn't put oil on the car. The car engine got messed up because of not having oil on it. We took the car car to another dealership to some repairs on the car and they called us to notify us that the engine was done do to no oil on it. The other dealership takes videos of all the work that gets done to the vehicle so the customer Don't blame them. The Service Manager and the General Manager blamed us for that and know they don't want to be responsible for it. I WOULD DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE

Read More

I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and ... Read More

Full review text opened.

DealerRater - Apr 28, 2024

I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and they Messed it up. They didn't put oil on the car. The car engine got messed up because of not having oil on it. We took the car car to another dealership to some repairs on the car and they called us to notify us that the engine was done do to no oil on it. The other dealership takes videos of all the work that gets done to the vehicle so the customer Don't blame them. The Service Manager and the General Manager blamed us for that and know they don't want to be responsible for it. I WOULD DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE.

Read More

My brother recently purchased a vehicle from them and was we drove 6 hours there to make the sale and purchase the car to bring back to Arizona. Upon working this deal we were assured multiple times by multiple people the necessary paperwork to register it in AZ which was not at all the case whatsoever. Once returning to Arizona with the vehicle the process to register the car has been headache due to a piece of motor vehicle department paperwork needed to transfer title state to state. Many many many attempts to resolve this issue were left unsuccessful we called ... Read More

Full review text opened.

DealerRater - Mar 27, 2024

My brother recently purchased a vehicle from them and was we drove 6 hours there to make the sale and purchase the car to bring back to Arizona. Upon working this deal we were assured multiple times by multiple people the necessary paperwork to register it in AZ which was not at all the case whatsoever. Once returning to Arizona with the vehicle the process to register the car has been headache due to a piece of motor vehicle department paperwork needed to transfer title state to state. Many many many attempts to resolve this issue were left unsuccessful we called multiple times spoke to multiple people who all said different things varying from “we gave you what you needed” all the way down to “we’ll let you know” Once enough was enough and we were tired of endless unreturned phone calls/emails/text messages we had to rely on the finance company to reach out and force them to complete the paperwork on their side of the sale so their customer could register their vehicle. 0/10 do not recommend buying from them they do not care about you or your experience solely making the sale.

Read More

Matt is a great service manager who is always very professional as well as hard working. Amr is extremely knowledgeable and helpful. For 20 years, I have had all my services performed at Jack Powell. Thank you all!

Read More

Horrible dealership, watch out for Store Manager Michael McGrath, and saleswomen “Abbi” Abigail Astudillo, they will try to con you any way they can. On 1/4/24 we Purchased a 2019 certified pre owned dodge caravan with 60k miles, and it had a bad transmission. Currently it is relisted on their used car listings, and they did not do any repairs. vin:2C4RDGEGXKR565200. Please see my yelp review it goes into much more detail on our whole experience, but won’t fit here.

Read More

Purchased a new Ram truck from Jack Powell and wanted to get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mopar for the extended warranty’s. I was told the best deal I could get for a 7/120000 was $5995.00, so , I purchased it. The next month I received multiple offers for Mopar Max Care warranty’s, did my research ( which I neglected in the first place) and found, from a certified Chrysler warranty dealer a Max Care 7/ 120000 warranty for $2650.00. Canceled the warranty that Jack ... Read More

Full review text opened.

DealerRater - Jan 9, 2024

Purchased a new Ram truck from Jack Powell and wanted to get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mopar for the extended warranty’s. I was told the best deal I could get for a 7/120000 was $5995.00, so , I purchased it. The next month I received multiple offers for Mopar Max Care warranty’s, did my research ( which I neglected in the first place) and found, from a certified Chrysler warranty dealer a Max Care 7/ 120000 warranty for $2650.00. Canceled the warranty that Jack Powell sold me and bought from the online dealer. I’ll let you make your own judgment…..Let the buyer beware!!!

Read More

These guys are real scam artists from the sales to finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different bank other than mine and lie to my face about it, after I made it clear to them many times that I want to go through my own bank and they charged the car I purchased from them nearly $5000 more than what we agreed and negotiated for with forged agreement . They managed to charge the vehicle that I bought for 52k before tax to 65... Read More

Full review text opened.

DealerRater - Jan 5, 2024

These guys are real scam artists from the sales to finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different bank other than mine and lie to my face about it, after I made it clear to them many times that I want to go through my own bank and they charged the car I purchased from them nearly $5000 more than what we agreed and negotiated for with forged agreement . They managed to charge the vehicle that I bought for 52k before tax to 65k after tax. And they been stalling and ignoring my calls and emails even the managers, they are not responding to my emails. They are all on board on this.

Read More

They made the car buying experience a pleasant one. The receptionist was polite and accommodating. Our salesperson, Abby Astudillo, was wonderful and very professional. Obviously when buying a car, both parties go back and forth with offers and counteroffers. For my wife and I, this process went smoothly. Abby did her best to meet our offer and, ultimately, we were very satisfied. My wife is on her 4th Jeep from Jack Powell and persuaded me to trade in my old Ford for a new Jeep Renegade. I couldn’t be happier. It’s a fabulous car with so much roominess ... Read More

Full review text opened.

DealerRater - Oct 20, 2023

They made the car buying experience a pleasant one. The receptionist was polite and accommodating. Our salesperson, Abby Astudillo, was wonderful and very professional. Obviously when buying a car, both parties go back and forth with offers and counteroffers. For my wife and I, this process went smoothly. Abby did her best to meet our offer and, ultimately, we were very satisfied. My wife is on her 4th Jeep from Jack Powell and persuaded me to trade in my old Ford for a new Jeep Renegade. I couldn’t be happier. It’s a fabulous car with so much roominess and comfort, great handling, lots of extra features that come standard - and it’s a beautiful vehicle to look at. The finance guy, Keith Schipper was very personable and professional. The dealership has clean restrooms, vending machine snacks and drinks and plenty of comfortable seating. I appreciate and highly recommend this dealership!

Read More

I was treated like a real person, all my questions were answered, the dream of having a car that I deserve and really need could actually come true and I thank you

Read More

I purchased a 2022 Ram 5500 motorhome which experienced a recall for an intake air grid relay. I have called the service department 5 times and connected three times and was promised a return call. I spoke to an online rep who also promise a return call from the service department. Terrible service.

Read More

Chrysler and Jack Powell are simply terrible. We dropped off our 2020 Grand Cherokee almost two months ago, which we purchased at Jack Powell, brand new!! The car is full of issues, with multiple recalls, and electronics, air conditioning not working. We bought a new Jeep thinking it was a durable car, but completely wrong, it's garbage. More important we service our car at a "DEALER" because it's expected they would provide the best service, once again totally wrong. Jack Powell blames Chrysler for the 2 month-delay on approving warranty issues, Chrysler said they approved everything and don'... Read More

Full review text opened.

DealerRater - Apr 25, 2023

Chrysler and Jack Powell are simply terrible. We dropped off our 2020 Grand Cherokee almost two months ago, which we purchased at Jack Powell, brand new!! The car is full of issues, with multiple recalls, and electronics, air conditioning not working. We bought a new Jeep thinking it was a durable car, but completely wrong, it's garbage. More important we service our car at a "DEALER" because it's expected they would provide the best service, once again totally wrong. Jack Powell blames Chrysler for the 2 month-delay on approving warranty issues, Chrysler said they approved everything and don't understand the delay, now it seems they are out of parts. Overall it's a terrible experience and terrible service, Jack Powell NEVER AGAIN!!!

Read More

Very disappointing experience. Sales guy was nice enough, but did not know the car well. He asked for a 10 rating before he even went over the car details. The finance manager was in a huge hurry, even though they only sold 3 cars that day. The manager was invisible to me as a client, except walking around flexing his muscles and making things more difficult as they insisted on a $5000 mark up, plus a extremely low trade in offer. At the end of the day, its really about getting the car you want at a fair price, so the dealership really ... Read More

Full review text opened.

DealerRater - Apr 22, 2023

Very disappointing experience. Sales guy was nice enough, but did not know the car well. He asked for a 10 rating before he even went over the car details. The finance manager was in a huge hurry, even though they only sold 3 cars that day. The manager was invisible to me as a client, except walking around flexing his muscles and making things more difficult as they insisted on a $5000 mark up, plus a extremely low trade in offer. At the end of the day, its really about getting the car you want at a fair price, so the dealership really makes no difference. I expected to get a thanks, glad you bought from us, build a relationship with a buyer, but not at this dealership. I held my ground and got the car for the price i wanted, sold my trade in on Caravan for 40% more that these guys offered. Not gonna pay a mark up, those days are over, not gonna buy all the xx they try to sell you. Clear coat, a tracking system for $1600... Joke.... just use Apple tracking for $20... Extended warranty...where the finance manager makes a huge commission. Its amazing dealers like this thrive... Do your research buyers! Thxs for reading, i wont go back or recommend anyone does....

Read More

Bought a mustang here yesterday. Probably the best car buying experience I’ve ever had. I want to mention Kevin Camacho, my sales rep. I gave him such a hard time getting the financing terms worked out, and he did absolutely everything he could to make sure I got the deal I wanted.

Read More

Im a Nurse, and I had been saving up for seven years to have a down payment for a new truck. I had my first truck, a Toyota when I was 23, loved it. So, I was excited when I finally had enough money to get another truck, imagine my shock when the truck at the dealership for the base line trim was 30k over MSRP. But, I figured hey, I still want a truck so decided to do business with these guys. I selected an eco-diesel as it is more enviromentally friendly than a hybrid or electric, and the power/... Read More

Full review text opened.

DealerRater - Apr 8, 2023

Im a Nurse, and I had been saving up for seven years to have a down payment for a new truck. I had my first truck, a Toyota when I was 23, loved it. So, I was excited when I finally had enough money to get another truck, imagine my shock when the truck at the dealership for the base line trim was 30k over MSRP. But, I figured hey, I still want a truck so decided to do business with these guys. I selected an eco-diesel as it is more enviromentally friendly than a hybrid or electric, and the power/torque ratio was good. My first issue was a warning saying the batter charging system was not working, I took pics, and took it into the dealership, it took them two weeks to even look at my truck, then, when I went to pick it up, I find my truck rammed up on a curb, and the sales people unwilling to help me locate a key that the service dept said they were going to give to them so I could pick it up after my shift. But, my family loved our new truck. So when, while in Texas visiting family, the truck died on a busy state by-way, I was very upset. Then come to find out, that not only had my battery not been replaced, the fuel pump had died, and sent metal through the entire fuel system. So, I did some digging, and found out there was a standing recall for 2020-2022 RAM eco-diesels for these, and that the same BOSCH fuel pump had caused recalls on 2014-2019 RAM, JEEP, Fiat vehicles, and that Ford, and Chevy has also had issues. Which we were not told at the time of sale, we were also told that our truck had a locking diff, which it did not, were told we had an extended fuel cell, which we did not. Do not trust, or buy from this dealership.

Read More

I called the service dept to make an appointment for my jeep and they were booked a month out. Come my appointment i take it in and they stated they needed to keep it 3 to 4 days. 3 to 4 days go by and still have not touched it. I cannot be without a car that long.

Read More

I brought my 2014 Ram 3500 in for service on Tuesday, 19 July for an Engine Light code and the inability to get a smog certificate for my registration renewal. The Customer Service in your Service Department was less than satisfactory in communicating the status of my vehicle. In addition, the maintenance progress was also less than satisfactory. With my multiple phone calls and multiple messages left since I dropped off my vehicle, I got two return calls back, UNSAT! It started from the moment I dropped off my truck with Matt, the service desk individual, who told me the service mechanic who ... Read More

Full review text opened.

DealerRater - Aug 22, 2022

I brought my 2014 Ram 3500 in for service on Tuesday, 19 July for an Engine Light code and the inability to get a smog certificate for my registration renewal. The Customer Service in your Service Department was less than satisfactory in communicating the status of my vehicle. In addition, the maintenance progress was also less than satisfactory. With my multiple phone calls and multiple messages left since I dropped off my vehicle, I got two return calls back, UNSAT! It started from the moment I dropped off my truck with Matt, the service desk individual, who told me the service mechanic who does the diagnostic checks is on vacation and will not return for a week. With that said, I find it hard to believe a dealership as big as Jack Powell only has one diagnostic check mechanic. If so, it’s a single point of failure. With what Matt told me, I was left with the thought, that my truck will be sitting in the parking lot for at least a week untouched and collecting dirt. On Friday, 29 July I received a phone call from Matt explaining the cause of the problem, the way to fix it, and the cost. I gave the thumbs up for the repair. Matt explained the part was not in stock and had to be ordered with an estimated repair and returned to me date around the week of the 8 August. I called the service department on 9 August to get a status check. After multiple attempts, someone finally answered the phone and told me Matt was on vacation for a week and I had to wait until he returned. I find it hard to understand and believe I couldn’t get an update on the maintenance progress of my truck because the service desk individual was on vacation. If the download of a pass down from the service mechanic is being done on the computer every time they have hands on the vehicle, another service desk individual should be able to pull up the information and see the progress. If this is not the case, this is another single point of failure. I called again on Tuesday, 16 August after multiple calls with no return calls answering my messages. I finally got a hold of Matt at the end of the day. I was told by Matt my truck was fixed last week, the week of 8-12 August, he also stated he needs my approval for my truck to be driven a long distance to get the drive cycle complete and the driver will be driving my truck to his home in Murrieta to attempt to get the drive cycle complete. In addition, Matt said this might take several drives. To clarify, I called for an update and was asked by Matt for the driving approval. What if I wouldn’t have called? My truck just sits there with no drive cycles being performed? UNSAT!!! On the morning of 18 August, I received a phone call from Matt, 29 days after I dropped off my truck at Jack Powell. Matt told me my truck has been fixed but it’s taking a bit longer to get the last cycle run to get an all-green check however, as it stands it will pass smog. Matt offered to smog it and have the truck ready for pick up. I agreed and said I will pick up my truck later in the afternoon. When I got to Jack Powell and received my truck back I was in a raging shock at how my truck looked like after knowing how I left it 29 days ago. I am an individual who takes care of all my vehicles very well. I keep them very clean, outside, inside, underneath, and the engine compartment. When I saw my truck, it was 100% opposite of how I left it with Jack Powell. It had 29 days of sitting in the parking lot dirt on it and mud all over the tires, on the sides, and underneath. The inside had dirt dusty all over, mud on the driver’s floor, mud stains on the driver side carpet, and dirt stains on the driver's leather seat. The rear compartment area in the cab was altered enough for me to notice someone was snooping around where they should have been. - Is this the professional service Jack Powell gives? - Does Jack Powell use protective coverings for seats and floors? Obviously not used on my truck. - Was mud driving part of the drive cycle requirements? It took me about six hours to scrub off and clean Jack Powell’s mess. This type of Customer Service and Maintenance Service and Practices must be a common thing with Jack Powell. The poor communication on vehicle status updates and maintenance service practices were the same issues last time I brought my truck to Jack Powell several years ago. I purchased my truck at Jack Powell in 2014. The attention and customer service at the time of purchase were through the roof, but that stopped once Jack Powell had my money. With my overall experience and the condition of my truck when returned, its apparent Jack Powell has a poor maintenance department. Suggestion for Jack Powell is to revamp the Service Department in all aspects from the top to the bottom.

Read More

Worst service department in San Diego county. Service manager is a tyrant. Waited 30 minutes before they told me 100.00 for an oil change and to make an appointment and come back another day, even though they had no other oil changes today. That was very upsetting, so I told them social media is coming, they then told me to leave and refused to do the v51 recall on my vehicle.

Read More

I bought a 2021 Grand Cherokee Jeep in Nov 2021. There was an issue with the window we had to wait for a part it finally came in it was installed and it did not solve the issue, needless to say my car has been at the service center for almost 3 weeks and no one can figure out what the issue is. Now we are being told it will be another week. We paid our car payment for April on a new car that I don't even have and I may have to make my May payment for a car that ... Read More

Full review text opened.

DealerRater - Apr 20, 2022

I bought a 2021 Grand Cherokee Jeep in Nov 2021. There was an issue with the window we had to wait for a part it finally came in it was installed and it did not solve the issue, needless to say my car has been at the service center for almost 3 weeks and no one can figure out what the issue is. Now we are being told it will be another week. We paid our car payment for April on a new car that I don't even have and I may have to make my May payment for a car that is still at the service center. I'm Very disappointed. I was very excited when I purchased my 1st Jeep and now I wish I gone somewhere else.

Read More

Bought a 2022 ram 2500 with help from Jeremy. Great buying experience. Jeremy was knowledgeable and not at all pushy.

Read More

Efficient accommodating salesman JC Coronado, as well as other staff members. No pressure and vehicle was immediately available to test drive when I arrived.

Read More

DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all with the Service Dept, except for Omar Olvera. In this day and age, his addressing of women (my wife) as, quote "MY DEAR", is uncalled for and offensive to both my wife and myself. Fortunately, I was able to withhold my anger and just handle this in a civilized manner. Omar, you are in a professional environment and was not given any right or permission to address my wife in any manner but as a client/customer not one of your DEARS. This is not OK! This is sexual ... Read More

Full review text opened.

DealerRater - Nov 8, 2021

DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all with the Service Dept, except for Omar Olvera. In this day and age, his addressing of women (my wife) as, quote "MY DEAR", is uncalled for and offensive to both my wife and myself. Fortunately, I was able to withhold my anger and just handle this in a civilized manner. Omar, you are in a professional environment and was not given any right or permission to address my wife in any manner but as a client/customer not one of your DEARS. This is not OK! This is sexual harassment anyway you put it and your HR dept should be notified. I heard you say MY DEAR three times. Once on the phone to my wife and once again to my wife when we picked up her Jeep and a third time to another women. My wife begged me not to withe this in fear of retaliation or sabotaging our car if we were to return there for service but this kind of nonsense must stop.

Read More

CHARGED FOR REPAIRS NOT DONE! I’d purchased my 2011 RAM 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier service visit (different shop). No communication about my vehicle until I called - got a reply at 7:30pm!! Repair not done. Then several days go by and only a text quote for repairs - no paperwork or Mechanic’s report as to Diagnostic Report. The Service Advisor kept pushing an agenda and finally seemed to concede to do the work ... Read More

Full review text opened.

DealerRater - Nov 2, 2021

CHARGED FOR REPAIRS NOT DONE! I’d purchased my 2011 RAM 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier service visit (different shop). No communication about my vehicle until I called - got a reply at 7:30pm!! Repair not done. Then several days go by and only a text quote for repairs - no paperwork or Mechanic’s report as to Diagnostic Report. The Service Advisor kept pushing an agenda and finally seemed to concede to do the work requested. Two weeks later W.O. states wrong part replaced, so had to wait again. At pick up WO still hadn’t corrected the error, and SA wasn’t in. Mgr said work had been done correctly. Directly after pick up, I took videos and photos of my truck as evidence the work wasn’t done as stated on the WO. Then 40 miles later the CEL was back on, with same code, and when I called about this, the Service Mgr Matthew said to bring it back in to be checked. I just confirmed with an independent shop that the PART(S) CHARGED by this Dealership WERE NOT INSTALLED!! Again photos were taken. So, not only did it take >2 weeks to do a repair of a few hours, but they overcharged and CHARGED FOR REPAIRS THEY DIDN’T DO & PARTS NOT INSTALLED!!! Clearly fraudulent practices now prevail at this Dealership.

Read More

They're committing auto fraud via false advertising. They advertised a vehicle for $20,900. I jumped through a number of hoops to have the vehicle inspected by an independent mechanic. I then went to excuse the sale and write them the funds and they tried to sneak in $2400 in “accessories (see small print below signature line). I escalated this to the sales manager and finally the owners of the dealership. They stated they cannot remove the accessory charges and promptly took down the ad to hide the false advertising. I’m filing a complaint with the FTC as well.

Read More

Respectful and professional. Had no issues at all with this dealership. Received an excellent price on a used car and an excellent price on my trade-in.

Read More

After my catalytic converter got stolen from my old '99 Honda CRV, I was pushed into having to find a new car (which was not a purchase I had planned for anytime soon). I spent 4 months looking at cars, talking to dealers, and getting close, but never finding the right deal for me. Finally, I found my dream car (a 2021 Jeep Renegade Latitude in Bikini Metallic Teal with the Sun & Sound package) at Jack Powell in Escondido and thanks to their hard work and great attitude, I was able to get the car that I wanted for a price I ... Read More

Full review text opened.

DealerRater - Aug 14, 2021

After my catalytic converter got stolen from my old '99 Honda CRV, I was pushed into having to find a new car (which was not a purchase I had planned for anytime soon). I spent 4 months looking at cars, talking to dealers, and getting close, but never finding the right deal for me. Finally, I found my dream car (a 2021 Jeep Renegade Latitude in Bikini Metallic Teal with the Sun & Sound package) at Jack Powell in Escondido and thanks to their hard work and great attitude, I was able to get the car that I wanted for a price I felt comfortable with. Carlos Fajardo and Mike McGrath were so patient answering all of my questions and made the process smooth and exciting! I had so many run-ins with rude sales people and those dealers that force crazy additional charges into your quote, but my experience at Jack Powell was just the opposite. I had lost so much of the joy of buying my first ever new car through those 4 months of searching, but Carlos and Mike made it fun again! And on top of that, especially in the crazy car market due to the chip shortage, I really got a great deal. It was a 4 hour drive both to and from the dealership for me, but 100% worth it! Even Jaime in financing was lovely to work with and I hear those guys are usually the worst! I would definitely go back to Jack Powell in the future and recommend them highly. Thank you to Carlos, Mike, and Jaime for making my experience a great one and for giving me the chance to own my first dream car!

Read More