Customer Testimonials
Brought jeep in for what I thought was a simple service brake and suspension noise. Fuel injection cleaning service. Made appointment for Saturday . When I arrived was told they would need to keep vehicle as they don't do these services on saturday. I don't know why they made a Saturday appointment. I left it there was told should hear back by midweek . Wednesday I still hadn't heard any thing. I called and left a message. Still no reply and unable to talk to a person . Left messages Thursday still no reply and unable to get a real ... Read More DealerRater - Apr 26, 2026
Went there to buy a new Gladiator. The sales person was nice kept in contact until after the sale. I had questions about the expensive alarm security system. Found out it was only a tracking system. My other Jeep was an alarm and tracking. Called to find out more. The call was never returned. I discovered I did not receive the covers for the removable tops. Called the dealer the "Senior" salesman said he would have my sales person contact me. Never heard back. This is NOT the support the sales person told me this dealership would be. ... Read More DealerRater - Jan 12, 2026
If you consider yourself an idiot then you should buy your car from Jack Powell because that is how you'll be treated the moment you actually need them for something. That's probably not accurate since an idiot is maybe acknowledged, even if for just being an idiot. At Jack Powell, you will not be acknowledged even though you bought your car from them. You won't exist. If it's too late and you didn't know better (like me), I don't mean you. Anyone else - you are an absolute fool to venture into that place.
I made an appointment on our 3-month-old Jeep Grand Cherokee Summit Reserve for a safety recall. The service advisor, Eileen Salazar, was rude and condescending. She asked for my zip code and then told me there was another Jeep dealership I could use in my zip code. I told her I bought the vehicle at Jack Powell and thought I would try using Jack Powell's service department. She asked for the milage on my vehicle (1,300 Miles) and then asked if I wanted to have it serviced while it was in for the rearview camera safety recall. After thinking about ... Read More DealerRater - Jan 28, 2025
Matthew and his team are super busy. Don't bother scheduling any appointments because they are too busy. Appointment requested since Monday, I walk in today and the soonest appointments is not until March 11th and I would have to leave the car there for 2-3 days to see what's Wong with it.
Bought a jeep at the end of August and after 2 1/2 months we still have not received the registration. My husband has called and left several messages but no one will return his call. No one will answer the phone to the department that is supposed to handle the registration. He called other departments hoping for help, but no one is interested in helping.
WATCH OUT FOR JAIME THE FINANCE GUY!!!!, I was really impressed with the way the sales and the management operated,
and I thought Jaime was a good guy, but come to find out He lied to me about maintenance to sell me his package. You receive.
2 complimentary oil changes tire rotations. But he told me you did not and proceeded to convince me that he was giving me a good deal on 3 oil changes in the amount of eight hundred and eighty dollars. (I know how dumb am I) When I called to get the money back because I put ... Read More DealerRater - Sep 4, 2024
If I could give the service department manager ZERO STARS I would. The service manager informed me more than 6 months ago that the part I need to make my 2023 Jeep (Willys) function as a EVC as sold/leased to me is not currently manufactured. I tried to contact the manager around March 2024 to get an update, but got no reply. In March I contacted Stellantis the maker of Jeeps and informed them that I am driving a lemon and they put in an expedited ticket for me, but it requires me to get my car re-diagnosed at the dealership. Today, ... Read More DealerRater - Jun 26, 2024
I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and ... Read More DealerRater - Apr 27, 2024
I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and ... Read More DealerRater - Apr 27, 2024
My brother recently purchased a vehicle from them and was we drove 6 hours there to make the sale and purchase the car to bring back to Arizona. Upon working this deal we were assured multiple times by multiple people the necessary paperwork to register it in AZ which was not at all the case whatsoever. Once returning to Arizona with the vehicle the process to register the car has been headache due to a piece of motor vehicle department paperwork needed to transfer title state to state. Many many many attempts to resolve this issue were left unsuccessful we called ... Read More DealerRater - Mar 26, 2024
Matt is a great service manager who is always very professional as well as hard working. Amr is extremely knowledgeable and helpful. For 20 years, I have had all my services performed at Jack Powell. Thank you all!
Horrible dealership, watch out for Store Manager Michael McGrath, and saleswomen “Abbi” Abigail Astudillo, they will try to con you any way they can. On 1/4/24 we Purchased a 2019 certified pre owned dodge caravan with 60k miles, and it had a bad transmission. Currently it is relisted on their used car listings, and they did not do any repairs. vin:2C4RDGEGXKR565200. Please see my yelp review it goes into much more detail on our whole experience, but won’t fit here.
Purchased a new Ram truck from Jack Powell and wanted to get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mopar for the extended warranty’s. I was told the best deal I could get for a 7/120000 was $5995.00, so , I purchased it. The next month I received multiple offers for Mopar Max Care warranty’s, did my research ( which I neglected in the first place) and found, from a certified Chrysler warranty dealer a Max Care 7/ 120000 warranty for $2650.00. Canceled the warranty that Jack ... Read More DealerRater - Jan 8, 2024
These guys are real scam artists from the sales to finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different bank other than mine and lie to my face about it, after I made it clear to them many times that I want to go through my own bank and they charged the car I purchased from them nearly $5000 more than what we agreed and negotiated for with forged agreement . They managed to charge the vehicle that I bought for 52k before tax to 65... Read More DealerRater - Jan 5, 2024
They made the car buying experience a pleasant one. The receptionist was polite and accommodating. Our salesperson, Abby Astudillo, was wonderful and very professional. Obviously when buying a car, both parties go back and forth with offers and counteroffers. For my wife and I, this process went smoothly. Abby did her best to meet our offer and, ultimately, we were very satisfied. My wife is on her 4th Jeep from Jack Powell and persuaded me to trade in my old Ford for a new Jeep Renegade. I couldn’t be happier. It’s a fabulous car with so much roominess ... Read More DealerRater - Oct 20, 2023
I was treated like a real person, all my questions were answered, the dream of having a car that I deserve and really need could actually come true and I thank you
I purchased a 2022 Ram 5500 motorhome which experienced a recall for an intake air grid relay. I have called the service department 5 times and connected three times and was promised a return call. I spoke to an online rep who also promise a return call from the service department. Terrible service.
Chrysler and Jack Powell are simply terrible. We dropped off our 2020 Grand Cherokee almost two months ago, which we purchased at Jack Powell, brand new!!
The car is full of issues, with multiple recalls, and electronics, air conditioning not working. We bought a new Jeep thinking it was a durable car, but completely wrong, it's garbage.
More important we service our car at a "DEALER" because it's expected they would provide the best service, once again totally wrong.
Jack Powell blames Chrysler for the 2 month-delay on approving warranty issues, Chrysler said they approved everything and don'... Read More DealerRater - Apr 25, 2023
Very disappointing experience. Sales guy was nice enough, but did not know the car well. He asked for a 10 rating before he even went over the car details. The finance manager was in a huge hurry, even though they only sold 3 cars that day. The manager was invisible to me as a client, except walking around flexing his muscles and making things more difficult as they insisted on a $5000 mark up, plus a extremely low trade in offer. At the end of the day, its really about getting the car you want at a fair price, so the dealership really ... Read More DealerRater - Apr 22, 2023
Bought a mustang here yesterday. Probably the best car buying experience I’ve ever had. I want to mention Kevin Camacho, my sales rep. I gave him such a hard time getting the financing terms worked out, and he did absolutely everything he could to make sure I got the deal I wanted.
Im a Nurse, and I had been saving up for seven years to have a down payment for a new truck. I had my first truck, a Toyota when I was 23, loved it. So, I was excited when I finally had enough money to get another truck, imagine my shock when the truck at the dealership for the base line trim was 30k over MSRP. But, I figured hey, I still want a truck so decided to do business with these guys. I selected an eco-diesel as it is more enviromentally friendly than a hybrid or electric, and the power/... Read More DealerRater - Apr 8, 2023
I called the service dept to make an appointment for my jeep and they were booked a month out. Come my appointment i take it in and they stated they needed to keep it 3 to 4 days. 3 to 4 days go by and still have not touched it. I cannot be without a car that long.
I brought my 2014 Ram 3500 in for service on Tuesday, 19 July for an Engine Light code and the inability to get a smog certificate for my registration renewal. The Customer Service in your Service Department was less than satisfactory in communicating the status of my vehicle. In addition, the maintenance progress was also less than satisfactory. With my multiple phone calls and multiple messages left since I dropped off my vehicle, I got two return calls back, UNSAT!
It started from the moment I dropped off my truck with Matt, the service desk individual, who told me the service mechanic who ... Read More DealerRater - Aug 22, 2022
Worst service department in San Diego county. Service manager is a tyrant. Waited 30 minutes before they told me 100.00 for an oil change and to make an appointment and come back another day, even though they had no other oil changes today. That was very upsetting, so I told them social media is coming, they then told me to leave and refused to do the v51 recall on my vehicle.
I bought a 2021 Grand Cherokee Jeep in Nov 2021. There was an issue with the window we had to wait for a part it finally came in it was installed and it did not solve the issue, needless to say my car has been at the service center for almost 3 weeks and no one can figure out what the issue is. Now we are being told it will be another week. We paid our car payment for April on a new car that I don't even have and I may have to make my May payment for a car that ... Read More DealerRater - Apr 19, 2022
Bought a 2022 ram 2500 with help from Jeremy. Great buying experience. Jeremy was knowledgeable and not at all pushy.
Efficient accommodating salesman JC Coronado, as well as other staff members. No pressure and vehicle was immediately available to test drive when I arrived.
DISRESPECTFUL and UNPROFESSIONAL.
I had no issues at all with the Service Dept, except for Omar Olvera.
In this day and age, his addressing of women (my wife) as, quote "MY DEAR", is uncalled for and offensive to both my wife and myself. Fortunately, I was able to withhold my anger and just handle this in a civilized manner.
Omar, you are in a professional environment and was not given any right or permission to address my wife in any manner but as a client/customer not one of your DEARS. This is not OK! This is sexual ... Read More DealerRater - Nov 8, 2021
CHARGED FOR REPAIRS NOT DONE! I’d purchased my 2011 RAM 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier service visit (different shop). No communication about my vehicle until I called - got a reply at 7:30pm!! Repair not done. Then several days go by and only a text quote for repairs - no paperwork or Mechanic’s report as to Diagnostic Report. The Service Advisor kept pushing an agenda and finally seemed to concede to do the work ... Read More DealerRater - Nov 1, 2021
They're committing auto fraud via false advertising. They advertised a vehicle for $20,900. I jumped through a number of hoops to have the vehicle inspected by an independent mechanic. I then went to excuse the sale and write them the funds and they tried to sneak in $2400 in “accessories (see small print below signature line). I escalated this to the sales manager and finally the owners of the dealership. They stated they cannot remove the accessory charges and promptly took down the ad to hide the false advertising. I’m filing a complaint with the FTC as well.
Respectful and professional. Had no issues at all with this dealership. Received an excellent price on a used car and an excellent price on my trade-in.
After my catalytic converter got stolen from my old '99 Honda CRV, I was pushed into having to find a new car (which was not a purchase I had planned for anytime soon). I spent 4 months looking at cars, talking to dealers, and getting close, but never finding the right deal for me. Finally, I found my dream car (a 2021 Jeep Renegade Latitude in Bikini Metallic Teal with the Sun & Sound package) at Jack Powell in Escondido and thanks to their hard work and great attitude, I was able to get the car that I wanted for a price I ... Read More DealerRater - Aug 14, 2021
Worst experience ever! Just had the manager of the service department tell me he is a for profit business after I asked them to look At a part that was recalled and they supposedly already fixed it. I said ok it was a recall issue and then you fixed it but it's still a problem but you want me to pay you 200 dollars just to look at it? I was basically told he didn't care and I could call corporate. Then they don't want to fix the other 2 new recalls, what a joke. I've had Chryslers ... Read More DealerRater - Jun 29, 2021
UNETHICAL LIARS, THEY ARE NOT EVEN BBB CERTIFIED AND HAVE A D- RATING! Salesman clearly lied and said the dealer add-on SWAT alarm (about $1500) absolutely could not be removed and was a CA "thing." This is a LIE as this is an aftermarket part that was added after it left the factory and the entire system can be removed and had nothing to do with CA. I asked him to clarify since I knew this was a LIE. His response, "I'm not going back and forth with you." He yelled and swore at me and ... Read More DealerRater - Jun 21, 2021
DO NOT BUY A CAR HERE. They will try to take advantage of you. First they appraise my vehicle at 14,500 which didn't seem right since KBB had a trade in range of 19,000 to 21,000. They worked a deal using my trade of 14,500 and told me the lease would be roughly $550 a month. I went to carmax and was offered 19,500 for my trade. Jack Powell agreed to match and worked a deal on the same car for $525 a month. How does $5000 more for my trade equate to only a $25 difference monthly...BS. Then I show them a lease I got approved ... Read More DealerRater - Jan 11, 2021
I had to give a star just to get my review posted; but for the record, my rating of jack powell is ZERO stars!!! If I could give negative stars, I would; absolutely the worst experience of my life! I was given different quotes from different "sales/store managers" and then the "finance manager" gave different prices yet again. I was told the individual who gave me the quote didn't have the authority to...really, a "manager" does not have any authority?!? The finance manager was the worst, higher numbers than what I ... Read More DealerRater - Nov 28, 2020
Super helpful and friendly staff. I would highly recommend this dealership for any one in the market for a new vehicle.Jonathan and Alyass were awesome to work with and so was "Big Dawg" and the gentleman who finalized all our paperwork! I wish I remembered their names as well. However, we truly felt they got us the best deal on our new truck!
This Dealership is so unethical we traveled a long way to go look at a vehicle we took it for a test drive and we noticed one of the AC vents wasn't working and the car seemed it was sitting in the lot for a while. when we finished our test drive the salesmen that was originally working with us had other customers so we were handed off to a different salesmen we were ready to talk numbers and they stated we had to take low jack and a paint protection the products totaled up to $2900.00 and said they ... Read More DealerRater - Aug 20, 2020
Do not take your vehicle for any type of service .... terrible customer service backed with lies & deception all the way up the chain to HR
I use this dealership routinely (for the past 12 years) for service at every 7500 mile increment and have generally been satisfied. However, my experience with this dealership’s Parts Department was terrible. Unfortunately, a cosmetic trim piece that I needed for the tailgate (plastic tailgate trim piece) was priced at $85 my 2012 RAM 3500. I purchased it not realizing that I could get the same piece online for $25. Later when the piece came from Dodge (it had to be ordered and shipped), not only did I have to pick it up at the dealership as it could not be shipped directly to my ... Read More DealerRater - Aug 7, 2020
I have been coming to this dealer to have my Jeep GC serviced for a number of years. The service has been great. Omar in the Oil Change Express Lane is top notch.
Would give zero stars if I could...just bought a new vehicle from this dealership. Check engine light was on when I pulled off lot. Went right back, they ran a test and said it was the battery but that's normal for cars sitting on the lot, so they "reset" the computer. Next day went to start the battery and it was DEAD. Reached out and they told me this happens a lot with my vehicle and to take it in for a new battery. GREAT! Why didn't they check this then before? I agreed to ... Read More DealerRater - Jul 20, 2020
This dealership was by far the most dishonest unethical group of people I have ever done business with. They happened to have the exact vehicle I was looking for and unable to locate elsewhere due to it being last years model. I am not local and was having to do all interactions over phone or e mail. Once we came to a price agreement I requested to have it sent over in writing prior to me signing/sending all of my personal information. Once invoice was received we reviewed all of the numbers and found a $2985 additional charge that was ... Read More DealerRater - Jul 7, 2020
Just an overall terrible experience and they charged $1700 for an aftermarket SWAT security system that DOES NOT WORK and the truck was delivered with blown speakers. Go anywhere else if you can. They just dont care.
JACK POWELL SCAM!! FERNANDO NICOLAY RUNNING A SCAM AT JACK POWELL. BEWARE OF JACK POWELL JEEP!! BEWARE OF THE FINANCE DEPARTMENT. SELLING USED CARS AS NEW!!! Hi
UPDATE: After my review below, we were immediately contacted by Alyass to give us reassurance that they were working to resolve the issue. The following day we were contacted by Mike- Sales Manager informed us they found us two trucks for us to pick. once we picked it, the confirmed shipment and it arrived today. I would like to Thank Mike and Alyass for their immediate action to make sure we were happy customers and Mike being especially patient with me as I admit I was assertive to what we wanted.
So far this dealership have been the worst experience we had. First it started off with making contact with Alyass via internet, coming into a verbal agreement for trade and purchasing a Power Wagon. We are an hour into our 2 hour trip to seal the deal, the truck is sold. Understandably, can’t make holds. However we were told a similar power wagon with “more perks” is available in Orange County and were told they would honor the agreement and would try to get the truck that evening. Went to dealer, no truck, but proceeded to buy a truck we ... Read More DealerRater - Dec 9, 2019
Selling defective LEMONS, withholding reimbursements, failure to conduct business legally; take your pic, they're guilty of all of it. I drove to Escondido from Los Angeles to buy my 2019 Grand Cherokee Trailhawk from Jack Powell. With only 53mi on the odometer, the front turn signal was not working at the time. They told me they were going to fix and replace the bulb while I filled out the paperwork. After signing and taking delivery, I noticed that the light had not been fixed. Doug brushed it off, and told me to just take it to any dealership and they ... Read More DealerRater - Nov 12, 2019
Jason was very helpful and got me a deal for 399/ month for 60 months at 5.74 APR. then when we finalized the paperwork it Fernando got it for 3.74%. So i was happy but i had an issue with my address so when i came back Jason wasnt there and fernando only had the paperwork for 5.74% at 66 months. I shouldve stopped it right there cause it shouldve been for 3.74% at 60 months for about a 390$ / month car note which i needed. Now im paying an extra 40$/ month so im a little pissed but i needed a car and was in a hurry. Then they ... Read More DealerRater - Sep 24, 2019
I bought a new Dodge diesel pickup Oct. of last year and finally got a chance to bring it in for a recall and some paint touch that was promised to be fixed..,and a loaner vehicle was to be provided. Guess what? If I want the paint work done I have to rent a car..,for 5 or 6 days. and the light on the mirror that I didn’t notice was broken (bought it at night) and of. Purse they won’t fix that. Here’s the best part,,,the trailer brake controller doesn’t work correctly and service writer ... Read More DealerRater - Jul 1, 2019
If I could give negative stars I would have. Worst dealership I have ever had the displeasure of dealing with! By far the most unprofessional and unethical group I've ever dealt with. Lied about pricing, lied about available discounts, lied about "new" laws that don't exist and then tried to lie about the lies they told. Tried to add additional costs into the contract, but got caught. Blatantly try to target service members by using their former military service to be "buddy-buddy" with you. Refuse to return calls, emails, voicemails, texts or even Facebook ... Read More DealerRater - May 27, 2019
I took a test drive, zero'ed on the model I want, for the price I was comfortable. we agreed on the model/price post which they took all my financial information (SSN, outstanding mortgage, how much I earn etc). They took the car for prep work (/detailing) and made me wait for 2 hours.
Now after whole 3 hours of deal-making, they realized that they could not honor the price we agreed upon before. Brian (I guess the manager of this unprofessional team) came to me and said in an adamant tone, it was a SMALL MISTAKE from their end and ... Read More DealerRater - Aug 27, 2018
Sales Person Art was great, however their finance person Fernando was awful! Gave us a lecture regarding our credit in the middle of their sales lounge. Fernando tried to add $2700 to our bottom line price with no explanation. When questioned about the additional money he walked away from us. Manager called as he noted there was a situation but has not returned our call to remedy the situation. Hope this hasn't happened to too many people who don't pay attention to the bottom line of the financing amount.
best experience I ever had from The sale to the finance.Thank you Jonathon was extremely helpful in my purchase.will highly recommend in the future.
Visited the dealer on Saturday. Found a truck I wanted. Explained to the sales associate I would not be buying for a week to my house refinancing went through. I told him I would return the following Saturday and talk price , not wanting to waist his time. I'm in sales myself. With 35years of experience. I get it. He had no truck knowledge at all. But was pleasant. Couldn't answer any of my questions. The next week I was hounded by 1-2 phone calls a day. After the third day i was agitated. Asked them not to call ... Read More DealerRater - Jul 6, 2017
I came in askIng about the 2018 Jeep track hawk? How sad they had no clue about the track hawk that is coming out in 2018 which is not pretty far! They never even heard of it which is shocking because that is there job to know. So I would not go to them for that reason which I find pretty weird that I know more then them which does not make sense since their a car dealership.
Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitting me in, promised the car ready at a certain time and delivered. I heard a new popping noise after the recall work was completed, when engaging the "flash headlights" feature. I was then shown four other cars that do the same popping noise, and was told it was normal. I've never owned a car that made a popping noise under the hood, near the headlights in my five decades ... Read More DealerRater - Mar 9, 2017
We took our 2015 Chrysler Town & Country in for an oil change. Omar, the service manager was extremely helpful and professional. We have a small dent in the door and he suggested a repair person and was kind enough to follow through to make sure we were satisfied with the service we received.
They went above and beyond to get me at the payment I was comfortable with and into the car I had my heart set on. Doug knew the car inside and out and was super knowledge. He didn't give any uncomfortable high pressure sales pitch either. Ash came in later on in the deal and helped negotiate to the payment I was comfortable with. The process was seamless and I felt like family by the time I left. I definitely recommend this business to anyone looking to get into a jeep. Great prices and selection. Thank you Doug and ... Read More DealerRater - Sep 15, 2016
The whole team at this dealership had great customer service. No pressure to buy and very knowledgeable about their cars. Two free oil changes to boot.
My car needed oil change and tire rotation! I also asked for my car to be checked because I was soon driving 8 hrs, Kyle kindly offer a curtesy check up. Customer services is excellent, fast and easy!
Omar was very nice... nice clean dealer ship and waiting area i was there for a free il change from a used toyota tundra i bought from them ! again omar was very nice and helpfull ! but 2 things the oil change took well over 1 hour not as it was explaind for the QUIK OIL CHANGE IN A 1/2 HOUR ! this was due to they did not have the oil filter in stock so i guess time was ok since they had to go get a filter .. again omar apologized So the 2nd item was on my 1 !/$ hour drive home i heard slight ... Read More DealerRater - Jul 15, 2016
Love the customer service especially from Omar in the service department he is always very helpful and takes care of me and any issues that come up thank you jack Powell Dodge and I will not take my car anywhere else for service!!!!
These people care about their customers. I didn't feel pressured at all and I got a great deal. I love my Dodge Ram Hemi.
Went in for one of the free oil changes they gave us when we bought our van. Omar helped me out and was crazy nice. They fixed another issue I had with a tire and washed and vacuumed everything for me before I left. Also, while I was waiting almost every person that worked there came up and chatted to me. They were all so friendly and took such good care of me.. They've definitely earned a customer for life.
Great sales experience with Oprah. She made this whole deal happen for me. Kevin in Loan Department got me a good loan and extended warranty. Great service from Reyes in service department. Very pleased.
Thanks Kyle for taking care of our service needs on this very busy holiday week. You always make sure we are satisfied before we leave. We appreciate you trying to speed up the process when you are busy
Excellent Service Experience!! I have been a long time customer of this dealership and have always been happy with the service department with all work received
Great service. We were so delighted with the workmanship & honestly we received when we took our Jeep in for service, we decided to start taking our Ford in for service as well. Now our family takes all our vehicles to Jack Powell Deep Chrysler Dodge for Service.
this is my 2nd jeep that i have purchased from this dealership. they are professional and courteous, they made the process so easy, of course it helps if you have decent credit, etc. there service has always been stellar.
I recently purchased a Jeep Wrangler from Jack Powell and it was the best buying experience I have ever had. My sales manager was Oprah Blythe and words can't describe how helpful, knowledgeable and friendly she was. Because of her, the entire process was painless and I actually had fun. I highly recommend this dealership to anyone looking to purchase a vehicle. Ask for Oprah. 🙂
Ask for Oprah. She is wonderful to work with. she helped us with a lease buy back on our 2013 Jeep. She couldn't have been nicer to work with
Amr is my service writer and he is ALWAYS courteous, helpful and friendly. He always remembers who I am, and I always ask for him when I bring in my car because I knew he's going to give me top quality honest service.
I recently did a dumb thing to my car and he never made me feel stupid. The service was done quickly, efficiently, and now my car is back in tiptop shape. Although my car is 10 years old, this shop keeps it running so well I think I'll be able to keep it for another 10 years ... Read More DealerRater - Apr 14, 2016
My first car ever!!!! THEY SOLD ME A BAD CAR. IT HAS BEEN THE WORST EXPERINCE IVE EVER HAD!!! NO ONE HAS CALLED BACK AFTER SEVERAL MESSAGES. IVE TOOK IT IN AND THEYVE DONE NOTHING!!! IVE HAD THIS CAR FOR LESS THAN A MONTH. xxxxxxxx WORST xxxxING CAR COMPANY EVER. HIGHLY DONT RECOMMEND. I WILL REVIEW EVERYDAY NEGATIVELY UNTIL SOMETHING IS DONE!!!
Marley in service is a great addition to your team.. I have a handicap van and was having a oil leak issue and explained I had a few appointments for the week that I needed van by next day at noon and she came through called at 1030 and off I went at 1130 to make my appointment #1... Thank you again to Marley
I was in the market for a car and had very specific needs. Allyssa took good care of me from beginning to end and never made me feel uncomfortable for the situation I was in. She really cares about her customers and was amazing from beginning to end!
This was the best experience I have ever had. Amar was AWESOME! he was friendly, professional, outgoing etc. I just cant say enough! He kept me updated and explained everything each step of the way as I waited in the waiting area. My car was completed in a very, very timely matter. I have already told several family and friends how great everything was. It is worth the drive there.
Wonderful service. Told me car would be done Thursday and it was done on Wednesday! Will be back! been there numerous times and each time has been very painless.
Awsome service department, Gary Block is always on top of the department and runs a tight ship. Third vehicle from this dealership and will continue to buy.
Although a smaller dealership in size the sales team is plays in the big leagues. They do everything they can to get a deal done that the customer is happy with. I bought a commercial van and the business link salesman spend the better part of a full day helping me get the deal put together. It was a lot of work for him, yet he was pleasant and patient the entire time. I would not hesitate to recommend dealership to family or friends. I hope that service department is just as nice to work with; time will tell.
Purchase a new ram 1500. Has been in for warranty work 3times the first 7 months. The service department never answers the phone always goes to voice mail. Hard to understand how someone can be busy every time I call. 7 times in one day. I cannot except calls when I am working so it is important that they pick up the phone.
I drive from Carlsbad to Jack Powell although I have a dealer within 3 minutes of my home. Why? Superior service, quality work and the great employees who work there. Won't let anyone else touch my Dodge Charger...nobody!
When i dropped my vehicle off, while i was waiting for Darin the service writer, I asked another customer if they had been there before and how the service was. They had and have been for several years and were pleased. I found my first visit for service to be a good one. The service group was professional, straight forward did what they said they would do and even shuttled me to and from my office.
Amar as always gave me perfect attention and service. I was very please with him and all the staff at Jack Powell Jeep. Thank you
Esequiel was very helpful and their best salesperson. Love the choices given by him when I realized my first option was unrealistic for me. He was very empathetic but positively worked hard to not lose hope. Love the Dodge Challenger he got me into without judgement. Or pressure. Thank you Jack Powell dealership in investing in great people first and then sales people second.
I started looking for a truck mid summer and had narrowed it down to the RAM with a few specific requirements that needed to be met prior to any purchase. It had to have the 5.7 HEMI, 4 doors, and be certified. I noticed one on line and made an inquiry after work and I had a call from Oprah Blythe within an hour asking about my choice and when would a good time be for me to come by for a test ride. When I arrived for the test ride, that particular truck was in the process of being purchased, Oprah ... Read More DealerRater - Oct 23, 2015
Went in for oil change & was in & out within the hour!! Omar was friendly & very efficient!! Was very happy!! I would definitely recommend to my family & friends!!
Purchased used car it was easy,they were very friendly,and listened to our needs. Service communicated well performed due bill as well as a couple of our personal issues. They gave us time frames and everything was completed as promised. Sales manager, Finance director and sales consultant was A plus. Could not have asked for a better experience.
my car buying experience was fast easy and took a lil over 2 days to drive my beast off of the lot. Thank you Marc Ong. I would definitely do business here on my next purchase and will recommend to all friends and family.
Omar checked us in and made sure we were taken care of. Love th service dept. including Amar and anyone taut worked on our 2015 JEEP. SJ Hilligoss
THE SALES TEAM KNOWS WHAT THEY ARE DOING AND FLOW WELL TOGETHER !! THEY WENT ABOVE AND BEYOND TO GET MY NUMBERS WHERE I NEEDED THEM TO BE. WHICH MADE ME VERY HAPPY AND WE WERE IN AND OUT IN NO TIME AT ALL !! MY SALES GUY ROB WAS UPBEAT AND NOT STUFFY LIKE MOST THAT YOU ENCOUNTER AND THE SALES MANAGER....LOVE THAT GUY !! IF YOUR LOOKING TO BUY FROM A PLACE WHERE THE PRICES ARE GREAT AND THE EMPLOYEES KNOW THEIR STUFF.... THIS IS THE PLACE TO GO.
I went in for an Express Oil/Filter Change. I bought the 4-pack oil change service for $110 which is inclusive of the tax, disposal fees etc. These 4 oil changes cost $27.50 total out the door. And speaking of out the door, I was out the door in 45 minutes. They also conducted fluid level checks, brake pad wear, tire tread and other vehicle checks. Outstanding service and an outstanding value! The Express Service is definitely worth the wait. Kudos to Jack Powell Jeep Chrysler Dodge.
My original meeting with Cameron was very respectful and informative and after investigating other dealerships as to price and equipment on a new Challenger Scat Pack went back to Jack Powel only to find out their car had been sold! My bad for sure! I decided to order another like it and Cameron put the package together well. This is where my patience was tested, where for weeks I had very little communication if any with many forms of messaging being unreturned as to where,how soon, etc.! This is where Oprah Blythe stepped in and took the ball and ... Read More DealerRater - Jul 18, 2015
I wasn't completely ready to buy a new truck, but I liked what I saw at the dealer. My sales rep, Nate, was very knowledgeable and helpful. I was treated well by all the staff there and got a tremendous deal. Very pleased, would recommend this dealership with 5 stars!!!
I love my Jeep Cherokee sport. I purchased the Basic model in early 2014 with the lifetime warranty. At first this car seemed a bit gutless but adjusting my driving habits bad things better. But, wait. 8 months and approximately 15000 miles on the car and this thing is burning rubber on asphalt, quickly reaching speeds up to 95 mph on the freeway. Washboard roads? whats that. I glide over them at 40-50 mph. Uneven payment and windy roads? Lets just say that high dollar sports car drivers cant believe it when I keep up. Sales 10 Service 10 Product 10x10
Brought my Dodge Magnum SRT8 in for service and recall notices. The dealer did all work and had car ready to go at end of day as promised. Oil change and service about same as the oil change shops, so I was glad to have them look over my car. Customer service personnel were friendly and efficient. Given a ride back home. I would take back for service again.
I have been going to Jack Powell since 2006 when my truck was new and because of the superb service I received, when it was time for me to purchase another vehicle there was no question which dealer to go to. So I purchased a new Dodge Journey from them. I took my new new dodge in for service and again got excellent service.
Our experience with Jack Powell Chrysler was prompted when our 300 was in need of service due to a MIL light that was blinking on my dashboard. I called the Chrysler dealer in Poway but was met with, "We can see you next week, we're so busy right now...etc."
This response was unacceptable. I then called the people who should have been called in the first place, Jack Powell Chrysler in Escondido. There we met Darren. Like a breath of fresh air, he gave us all the info we needed to know within 2 minutes of speaking with ... Read More DealerRater - Jun 18, 2015
Great service department Remodel looks great. First impression Always a lasting impression. Matthew was great called me as promised. Will come back again to see him